PoliteThe first ever mass market book on politeness and the important role it plays in our work, relationships, and lives, from professor and pioneer of Politeness Theory, Louise Mullany. Are women really more polite than men? What is the best way to apologise? And when is it OK to swear? Politeness rules our day to day lives, whether it's speaking to colleagues about issues at work, dealing with difficult family members, or wondering if you should eat the